Returns & Exchanges
Due to the perishable nature of our gourmet food products, we are unable to accept physical returns, but we are committed to ensuring your complete satisfaction with every order. If your items arrive damaged or do not meet our quality standards, please follow the steps below for a full refund or replacement.
Document the Issue
Take clear photos of the packaging and the specific product concerns within 24 hours of delivery to help us process your claim.
Contact Support
Email our 'Swine Support' team at hello@whenpigsfly.com with your order number and the attached photo evidence.
Review Process
Our quality assurance team will review your request within 2 business days to determine eligibility for a refund or reshipment.
Resolution
Once approved, a credit will be applied to your original payment method or a fresh replacement will be dispatched at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing